Your protection
What we do when things go right, and when they do not
Verification, moderation and a dispute path that either party can open. This page states which of those are live today and which are still on the way.
Safety pillars
Four things running underneath every order
None of these are optional extras or a paid tier. They apply to every account.
Identity verification
Freelancers can submit a government-issued ID for review by our team. Only accounts we have actually checked carry the Verified badge.
Payments, and what is not live yet
Escrow is not live yet. During early access you agree on payment directly with your freelancer, and the brief, files and delivery record still stay on the platform.
Content moderation
Our team reviews listings, profiles and reported messages, and removes fraudulent, misleading or prohibited content.
Data protection
Your data is encrypted in transit and at rest, is never sold, and payment details are handled by our payment partners rather than stored on our servers.
Resolution centre
How a dispute actually runs
Four stages, all of them started from the order page itself.
Open a dispute
Either party can escalate from the order page within seven days of delivery. You do not need the other side to agree first.
Within 7 days of delivery
Provide evidence
Both sides submit their account, pointing at the brief, the messages and the delivered files already on the order record.
The order page is the evidence
Mediation
Our trust and safety team reads the case against the order requirements and comes back to both parties with questions if anything is unclear.
Resolution
We issue an outcome: release to the seller, a partial refund, or a full refund. Most cases close within three to five business days.
Typically 3 to 5 business days
Protections
Covered on both sides
Marketplaces usually publish buyer protection and leave sellers to guess. Here is the same table for both.
| Protection | If you hireClients | If you sellFreelancers |
|---|---|---|
| EscrowNot live yet during early access | Coming soon | Coming soon |
| Refund if nothing is delivered | Handled through the dispute process | Not applicable |
| Order recordMessages, files and status changes, timestamped | Included | Included |
| Dispute mediationFree, and available to either side | Included | Included |
| Verified identities | Verified badge on checked sellers | Report and block abusive clients |
| Reviews tied to real orders | Included | Included |
| Getting paid | Not applicable | Paid in USD via Whish, OMT or bank |
A dash means the line does not apply to that side of the marketplace.
Reporting
What you can report, and should
Every profile, service, job and message carries a Report option. Reports are read by a person.
Fraud and scams
Fake profiles, phishing attempts, or services that misrepresent what is actually delivered.
Harassment and abuse
Threatening, discriminatory or abusive behaviour toward anyone on the platform.
Intellectual property
Copyrighted material, plagiarism, or a portfolio showing work that is not theirs.
Spam and manipulation
Fake reviews, review trading, or unsolicited promotional messages.