The full process
How an order runs, start to finish
Not a summary. This is the whole lifecycle: the two ways to start, what each stage actually involves, the timings both sides can plan around, and the escalation ladder if a delivery is wrong.
- The client paysBy Whish or OMT, against an order reference
- Escrow coming soonThe money rests with the platform while the work is done
- The freelancer deliversFiles and messages stay on the order page
- You approve, then it movesNothing is released before the client accepts
Hiring
The client lifecycle
Five stages. Each one leaves a record that the next stage, and any later dispute, is judged against.
Find the work
Browse packaged services by category, or post a job with a budget range and let freelancers apply to you.
Both routes are free
Agree the scope
Message the freelancer before committing. Confirm what is included, what is not, how many revision rounds you get, and the delivery date.
Do this for anything non-trivial
Open the order
Place the order and settle payment directly with the freelancer during early access. The order, the brief and the files still live on the platform.
Escrow payments are coming
Work in one place
Each order has a private page with messaging, file sharing and a status trail. Keeping everything there is what makes a dispute reviewable later.
Off-platform chats cannot be reviewed
Approve or revise
Accept the delivery, or send a revision request with specific feedback. Once accepted, you can leave a review.
Reviews require a completed order
Two ways in
Order a service, or post a job
Both end in the same kind of order. The difference is who writes the brief and who sets the price.
| What differs | Order a serviceScope already defined | Post a jobYou define the scope |
|---|---|---|
| Best forWhich route fits the work | Well-defined work: a logo, a landing page, a translation | Custom or larger projects, or work you cannot scope yet |
| Who writes the brief | The freelancer, in the package description | You, in the job post |
| Price | Fixed per package, shown upfront | A budget range you set, refined in proposals |
| How fast it starts | Immediately: pick a package and order | Proposals usually arrive the same day |
| You compare | Packages, delivery times, ratings | Cover letters, prices, delivery estimates |
| Phone number requiredKeeps the jobs board free of spam | Not applicable | Included |
| Ends in a normal order | Included | Included |
Accepting a proposal on a posted job creates a normal order, so everything after that point is identical.
Plan around these
Timings
Published targets, not marketing promises. Where a stage depends on both sides, we say so.
Delivery date
Set by the package or the accepted proposal, and shown on the order page from the moment the order opens.
Revision rounds
Every package states how many are included. Extra rounds are at the freelancer's discretion and agreed between you.
Disputes
Most are resolved within three to five business days once both sides have submitted their case.
Payment
Agreed directly between client and freelancer during early access, in USD. Escrow payments through Whish and OMT are on the way.
Reviews
Available once an order is completed, and permanently attached to it. The seller may post one public response.
If something goes wrong
Three rungs, in order
Nothing here requires a lawyer or a phone call. Each rung is available from the order page itself, and you only climb to the next one if the previous one did not settle it.
- Every step happens on the order page, where the record already lives
- Either side can escalate: this is not a buyer-only process
- Resolutions can be a release, a partial refund, or a full refund
First
Say what is wrong, on the order page
Most problems are a misread brief. A specific message with the difference between what you asked for and what you got usually ends it here.
Then
Request a revision
Use a round from the package. Point at concrete items rather than a general feeling, and the redelivery is usually right.
If needed
Open a dispute
Either side can escalate from the order page. Both submit their case, our team reviews it against the order record, and issues a resolution: release, partial refund, or full refund.
Every rung is available from the order page
Selling
The freelancer lifecycle
The same order, seen from the other side of the table.
Set up your profile
Professional title, skills, rate and portfolio. Submit an official ID if you want the Verified badge, which our team reviews by hand.
Publish a service
Up to three packages per service with their own scope, price, delivery time and revision count. A verified phone number is required to publish.
Or apply to posted jobs
Deliver the work
Use the order page for questions and files. Deliver before the due date shown on the order, and redeliver after each revision round.
Get paid
During early access your client pays you directly in USD via Whish, OMT or bank transfer. Nothing is deducted by the platform.
0% commission during launch
Edge cases
The awkward questions
The situations people actually write in about. Longer answers, and more of them, live in the FAQ.