Question 1

What is Khedmati?

Accepted Answer

Khedmati is Lebanon's marketplace for freelance and professional services. Clients hire verified freelancers for anything from logo design to AI automation, and freelancers sell their skills through packaged services or by applying to posted jobs. Payments are held in escrow until the work is approved.

Question 2

Is it free to join?

Accepted Answer

Yes. Creating an account is free for both clients and freelancers. There are no subscriptions and no monthly fees, and during the launch phase Khedmati takes 0% commission on orders. See the Pricing page for the full breakdown.

Question 3

Can I be both a client and a freelancer?

Accepted Answer

Absolutely. Choose the combined role at signup, or add the seller side later from your dashboard. You get separate dashboards for buying and selling, and you can switch between them from the profile menu at any time.

Question 4

Do I need to verify my email?

Accepted Answer

Yes. After signing up you receive a confirmation email; you must verify before accessing your dashboard. This keeps the marketplace clean of fake accounts.

Question 5

Which languages does Khedmati support?

Accepted Answer

The platform interface is currently in English. Freelancers commonly work in Arabic, English, and French, and you can communicate with them in whichever language you both prefer.

Question 6

How do I find the right freelancer?

Accepted Answer

Two ways. Browse: explore services by category, compare packages, prices, delivery times, and reviews, then order directly. Or post a job: describe what you need with a budget range, and interested freelancers send you proposals, usually within the same day.

Question 7

What is the difference between ordering a service and posting a job?

Accepted Answer

Ordering a service is instant: the freelancer has defined the scope, price, and delivery time, and you pick a package. Posting a job fits custom or larger projects: you set the requirements and budget, review proposals, and choose who to work with.

Question 8

How do I know a freelancer is good?

Accepted Answer

Check their rating and written reviews from past orders, completed order count, portfolio, and the Verified badge, which means their identity was confirmed by our team. Response time on their profile tells you how fast they typically reply.

Question 9

Can I talk to a freelancer before ordering?

Accepted Answer

Yes, and we recommend it for anything non-trivial. Use the Contact button on their profile or service page to open a conversation and confirm scope before you pay.

Question 10

What happens after I place an order?

Accepted Answer

You send the payment by Whish/OMT with your unique order reference, our team confirms it into escrow, the freelancer is notified and accepts the order, and a private order page opens where you exchange files and messages, track status, and receive the delivery. You approve the work to release payment, or request a revision.

Question 11

What if the delivery is not what I expected?

Accepted Answer

First request a revision; every package includes a defined number of revision rounds. If you still cannot agree, open a dispute from the order page and our team will review the work against the order requirements and decide on a fair outcome, including partial or full refunds.

Question 12

How do I start selling?

Accepted Answer

Sign up as a freelancer, complete the onboarding (profile, skills, rates, portfolio), then publish your first service with up to three packages: basic, standard, and premium. You can also browse the Jobs board and send proposals to posted projects.

Question 13

How much does Khedmati take?

Accepted Answer

Nothing right now. During the launch phase Khedmati charges 0% commission: you keep every dollar of a completed order, and you never pay to list, wait, or apply. Any future commission will be announced in advance on the Pricing page.

Question 14

How do packages work?

Accepted Answer

Each service can offer three tiers with different scope, price, delivery time, and revision counts. Clear tiering converts better: a small basic package gets clients in the door, and premium captures bigger budgets.

Question 15

How do I get my first orders with no reviews?

Accepted Answer

Send strong, personalized proposals on the Jobs board, price your basic package competitively at first, fill out your portfolio, and get verified. Your first few 5-star reviews change everything; the algorithm and clients both favor rated sellers.

Question 16

What is the Verified badge and how do I get it?

Accepted Answer

Verified means our team confirmed your identity with an official document. Verified sellers appear more trustworthy and convert more visitors into orders. Verification is offered during onboarding and from your settings.

Question 17

When and how do I get paid?

Accepted Answer

When a client approves your delivery, your full order amount (0% commission during launch) is credited to your Khedmati balance. You can withdraw once your balance reaches $50, via Whish Money, OMT, or bank transfer.

Question 18

How does escrow protect me?

Accepted Answer

When a client orders, the money is held by Khedmati, not sent to the freelancer. The freelancer sees the order is funded and starts working. The money is only released when the client approves the delivery. Clients never pay for undelivered work, and freelancers never work unpaid.

Question 19

Which payment methods can I use?

Accepted Answer

Khedmati is built for the Lebanese market: pay by Whish Money or OMT transfer to Khedmati's official number, with your order reference in the note, and upload the receipt. Freelancers withdraw via Whish Money, OMT, or bank transfer. Card payments are on the roadmap.

Question 20

What currency does Khedmati use?

Accepted Answer

All prices on the platform are in US dollars, the de facto currency for freelance work in Lebanon.

Question 21

Is there a minimum withdrawal amount?

Accepted Answer

Yes, $50. This keeps transfer fees proportionate. Withdrawal requests are processed within 24 to 48 hours on business days.

Question 22

Are there fees on withdrawals?

Accepted Answer

A small fixed fee applies depending on the payout method (shown before you confirm the withdrawal). Whish Money has the lowest fee.

Question 23

How do refunds work?

Accepted Answer

If an order is cancelled before work starts, the escrow amount is returned in full. After delivery, refunds go through the revision and dispute process. Details are in our Refund Policy.

Question 24

How do revisions work?

Accepted Answer

Each package includes a set number of revision rounds. After a delivery, you can request changes with specific feedback; the freelancer updates the work and redelivers. Revisions beyond the included count are at the freelancer's discretion and may cost extra by agreement.

Question 25

What if the freelancer misses the deadline?

Accepted Answer

The order page shows the due date. If it passes without delivery, contact the freelancer first; delays happen. If they are unresponsive, you can cancel the order for a full refund or open a dispute.

Question 26

Can I cancel an order?

Accepted Answer

Clients can cancel before the work is delivered; the escrow is refunded. After delivery, use revisions or the dispute process instead. Freelancers can also decline or cancel orders they cannot fulfil, which refunds the client automatically.

Question 27

Where do I communicate about an order?

Accepted Answer

Every order has its own private page with messaging and file sharing. Keeping communication on Khedmati protects both sides: it is the record our team uses if there is ever a disagreement.

Question 28

How do reviews work?

Accepted Answer

After an order is completed, the client can leave a 1 to 5 star rating with a written review. Reviews are permanent and tied to real orders only, and sellers can post one public response.

Question 29

How does Khedmati verify freelancers?

Accepted Answer

Freelancers can submit an official ID for review by our team; approved accounts get the Verified badge. Combined with order-backed reviews, this gives you a reliable picture before hiring.

Question 30

What should I do if something looks suspicious?

Accepted Answer

Every profile, service, job, and message has a Report option. Our team reviews reports quickly and takes action ranging from warnings to permanent bans. If someone asks you to pay or communicate outside Khedmati, report it: off-platform deals lose all escrow protection.

Question 31

How are disputes resolved?

Accepted Answer

Either side can open a dispute from the order page. Both parties present their case with the order record as evidence, and our team issues a resolution: release to the seller, full or partial refund to the client. Most disputes resolve within 3 to 5 business days.

Question 32

Is my personal data safe?

Accepted Answer

Your data is stored securely, is never sold, and payment details are handled by our payment partners, not stored on our servers. Read the Privacy Policy for the full picture.

Question 33

How do I enable two-factor authentication?

Accepted Answer

In Settings under Security, enable 2FA and scan the QR code with any authenticator app such as Google Authenticator. After that, sign-ins require your password plus a 6-digit code.

Question 34

I forgot my password. What do I do?

Accepted Answer

Use Forgot password on the sign-in page. We email you a secure reset link. If you also lost access to your email, contact support with proof of identity.

Question 35

How do I change my notification preferences?

Accepted Answer

Settings, then Notifications. You control emails per type: orders, messages, proposals, reviews, and payments. Security and account emails always send.

Question 36

Can I deactivate or delete my account?

Accepted Answer

Yes, both, from Settings under Account. Deactivation hides your profile and can be reversed by logging back in. Deletion is permanent; finish or resolve any active orders first.

Every question we get asked

Getting Started

Hiring on Khedmati

Selling on Khedmati

Payments & Escrow

Orders & Delivery

Trust & Safety

Account & Security

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